Refund Policy

This Refund Policy governs the refund process for services provided by Vobels Digital Agency (“Vobels”, “Company”, “We” or “Us”). Please read this policy carefully before engaging with our services. By using our services, you agree to abide by the terms outlined in this Refund Policy.

1. Eligibility for Refunds

Refunds are eligible under the following circumstances:

  • Service Not Rendered: If Vobels fails to provide the service(s) as outlined in the agreement between the Client and Vobels.

2. Non-Refundable Services

Certain services provided by Vobels are designated as non-refundable. These services include but are not limited to:

  • CV Writing Services: Once payment is made for CV writing services, no refund will be issued as we will commence work immediately upon receipt of payment.
  • Digital Marketing Services: Fees paid for digital marketing services are non-refundable once the service has commenced.

3. Refund Procedure

To request a refund for eligible services, the Client must submit a written refund request to Vobels Digital Agency via email at admin@vobels.com.ng within the eligibility period outlined above.

The refund request must include the following information:

  • Client Name: The full name of the Client as it appears on the agreement with Vobels.
  • Service(s) Rendered: Details of the service(s) for which the refund is being requested.
  • Reason for Refund: A clear and concise explanation of the reason for the refund request.

Upon receiving the refund request, Vobels will review the request and respond within [number of days] business days.

4. Refund Process

If the refund request is approved for eligible services, Vobels will initiate the refund process within [number of days] business days. The refund will be issued to the original payment method used by the Client for the transaction.

5. Dispute Resolution

In the event of a dispute regarding a refund request, Vobels and the Client agree to engage in good faith discussions to resolve the matter amicably. If a resolution cannot be reached, the dispute will be resolved in accordance with the terms outlined in the agreement between the Client and Vobels.

6. Contact Information

For questions or concerns regarding this Refund Policy, please contact Vobels Digital Agency at info@vobels.com.ng.

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